LAWCOACH PRIVACY POLICY
Introduction
LawCoach, owned by Safee-Naaz Siddiqi, is a consultancy specialising in providing legal advice and support to clients. This Privacy Policy outlines how we collect, use, store, and protect personal information in accordance with the Protection of Personal Information Act (2013) ("POPIA").
Information Officer and Contact Details
Our Information Officer is responsible for ensuring compliance with POPIA. You can contact our Information Officer at:
● Name: Safee-Naaz Siddiqi
● Email: safee@lawcoach.co.za
● Phone: 0840404140
Definitions
● Applicable Laws: All laws and regulations with which LawCoach is required to comply.
● Personal Information: Information relating to an identifiable, living, natural person, including names, contact details, location data, and any other identifiable information as defined in POPIA.
● POPIA: Protection of Personal Information Act 4 of 2013.
● Processing or Process: Any activity involving the use of Personal Information, such as collection, storage, use, or sharing, and as defined in POPIA.
Types of Personal Information Collected
We collect the following personal information from data subjects:
● Identity Data: Full names.
● Contact Data: Email addresses, phone numbers.
● Employer Data: Details of the employer.
● Location Data: City of residence.
Manner of Collecting Personal Information
We collect personal information through the following means:
● Direct interactions via forms, email, or phone.
● Through our website, including data collected automatically via cookies.
Purpose of Processing Personal Information
We process personal information for the following purposes:
● To provide and manage our services.
● To communicate with clients and potential clients.
● To conduct market research and product development.
● To maintain and improve our website.
● To comply with legal and regulatory obligations.
● To maintain our records and for other administrative tasks.
Use of Personal Information
Personal information will be used solely for the purposes for which it was collected, and we will not process this information further unless it is legally justified to do so.
Disclosure of Personal Information
We may share personal information with:
● Service providers assisting us in our operations.
● Legal providers for transaction-related services.
● Regulatory and governmental bodies as required by law.
We may also share personal information with selected third parties who act as operators appointed in accordance with the provisions of POPIA and who process the information on our behalf.
Retention of Personal Information
Personal information will be retained only as long as necessary to fulfil the purposes for which it was collected, or as required by law.
Access to and Treatment of Personal Information
Data subjects have the right to:
● Access their personal information.
● Request corrections to their personal information.
● Object to the processing of their personal information.
● Request deletion of their personal information.
● Withdraw consent to the processing of their personal information.
Cookies Policy
Our website uses cookies to improve user experience. By using our website, you consent to our use of cookies as described below.
● What are Cookies?: Cookies are small text files placed on your device to store data that can be recalled by our web server.
● Types of Cookies Used:
○ Essential Cookies: Necessary for website functionality.
○ Performance Cookies: Collect information about website usage.
○ Functionality Cookies: Remember user preferences and settings.
● Managing Cookies: You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly if you disable cookies.
Marketing Communications
We may send marketing communications to users. Users can opt-out by sending an email to info@lawcoach.co.za with the subject line "UNSUBSCRIBE".
Queries, Complaints, and Objections
For any queries, complaints, or objections regarding the processing of your personal information, please contact our Information Officer at:
● Email: safee@lawcoach.co.za
● Phone: 0840404140
If you are dissatisfied with the manner in which we have handled your complaint, you may also lodge a complaint with the Information Regulator at complaints.IR@justice.gov.za or at JD House, 27 Stiemens Street, Braamfontein, Johannesburg.
Updates to this Policy
We reserve the right to update and amend this Policy without further notice to any third parties. Any changes to this Policy will be published on our website.
Version History
Version 1: 12 June 2024